REFUND POLICY

Overview
This Refund Policy outlines the refund terms for services offered by This Life Divine, including life coaching, educational hypnosis sessions, QHHT® sessions, Soul Memory Regression, and other non-clinical coaching services.
 
Services Are Non-Refundable Once Rendered
Services provided through This Life Divine are non-refundable once they have been delivered and completed. This includes:

• Completed coaching sessions (60 minutes or longer)

• Completed hypnosis or QHHT® sessions

• Completed consultations

• Any session for which you were present and engaged, regardless of outcome or experience

Because services are experiential and non-tangible—and cannot be "returned" or restocked—refunds are not issued once a session has been held.
 
Cancellation Policy
Cancellation With 24+ Hours Notice: If you need to cancel a scheduled session, you must provide at least 24 hours notice. Cancellations made with 24 or more hours advance notice will receive a full credit toward a future session or full refund, at Rachel's discretion.
Cancellation With Less Than 24 Hours Notice: Cancellations made with less than 24 hours notice are charged in full. The session fee is non-refundable and non-transferable.
No-Show (Session Not Cancelled): If you do not cancel and do not attend your scheduled session, you will be charged in full. The session fee is non-refundable.
How to Cancel: To cancel a session, contact Rachel directly via [email/phone/booking system]. Cancellations are only valid when confirmed by Rachel.
 
Rescheduling
If you need to reschedule your session, please do so at least 24 hours in advance. Rescheduling requests are accommodated based on Rachel's availability. Rescheduling does not incur an additional fee, but repeated last-minute rescheduling requests may result in Rachel requiring payment in advance or declining future bookings.
 
Session Packages & Prepaid Sessions
Package Expiration: If you purchase a package of sessions (e.g., 3-session package, 6-session package):

• Sessions must be completed within the timeframe specified at purchase (typically 6–12 months)

• Unused sessions expire after that period and are non-refundable

• You are responsible for scheduling sessions within the package window

Transferred or Gifted Sessions: If you purchase a package as a gift or to transfer to another person, the recipient must complete sessions within the original expiration timeframe. Sessions cannot be transferred to a third party after initial purchase.
Advance Payment: When you purchase a package or pay in advance for sessions:

• Payment is non-refundable

• Sessions must be used within the specified timeframe

• If you are unable to complete purchased sessions due to genuine hardship or emergency, contact Rachel to discuss options; exceptions may be granted at her discretion

 
Refunds for Sessions Cancelled by Rachel
If Rachel must cancel a scheduled session due to illness, emergency, or other circumstances:

• Rachel will make every reasonable effort to reschedule at a mutually convenient time

• If rescheduling is not possible and the cancellation was initiated by Rachel, a full refund or credit toward future services will be issued at Rachel's discretion

• If you have prepaid for a package and Rachel cancels multiple sessions, the unexpired portion of your package will remain valid

 
Consultation & Initial Session
Complimentary Consultations: If a consultation was offered complimentary (at no charge), there is no refund to issue.
Paid Initial Sessions: If you paid for an initial consultation or first session and attended, that session is non-refundable per the policy above. If you cancel with 24+ hours notice before a paid initial session, you will receive a full credit or refund at Rachel's discretion.
 
Special Circumstances & Exceptions
Rachel may grant exceptions to this refund policy in cases of genuine hardship, emergency, or circumstances beyond your control. To request an exception, you must:

1. Contact Rachel directly within 7 days of the session or cancellation

2. Explain the circumstances

3. Provide any relevant documentation if applicable

Rachel will consider your request and respond within 5 business days. Exceptions are granted at her sole discretion and are not guaranteed.
 
Declined or Failed Payments
If a payment is declined or fails to process:

• You will be notified by Rachel or through your email

• Your session may be canceled or placed on hold until payment is received

• If a session was scheduled and payment failed, you are still responsible for the session fee or for canceling with 24 hours notice

 
Refund Processing & Timeline
If a refund is approved:

• Refunds will be processed within 7–14 business days

• Refunds will be issued to the original payment method used at booking

• You will receive a confirmation email once the refund has been processed

• Credit card companies may take an additional 3–5 business days to post the refund to your account

 
Payment Plans & Installments
If you arranged a payment plan or installment schedule with Rachel:

• You remain responsible for all scheduled installments regardless of whether you complete sessions

• If you wish to discontinue a payment plan, contact Rachel immediately to discuss

• Refunds of paid installments will be considered only under the circumstances outlined in this policy

 
Digital Products & Downloads
If you purchased digital coaching materials, recorded sessions, or downloadable resources:

• These purchases are non-refundable once delivered

• If a digital product was corrupted, inaccessible, or failed to download, Rachel will provide a replacement or corrected version at no additional cost

• If the product is fundamentally different from what was described or advertised, contact Rachel within 7 days of purchase to discuss a refund

 
Third-Party Booking Platforms
If you booked your session through a third-party platform (such as Calendly, Acuity Scheduling, or another booking service):

• This refund policy applies to all bookings regardless of platform

• You must follow This Life Divine's cancellation and refund procedures, not the booking platform's policies

• If the platform issues a refund without Rachel's approval, you may be held responsible for the full session fee

 
No Refunds for Results or Outcomes
Refunds will not be issued based on:

• Your satisfaction with the session experience

• Lack of expected results or insights

• Disappointment with the approach or framework

• Emotional or psychological responses to session content

• Changes in your life circumstances after a session

Services are offered as non-clinical, educational, exploratory work. Outcomes vary by individual and cannot be guaranteed or promised.
 
Disputes & Unresolved Issues
If you have a dispute regarding payment, refund eligibility, or refund processing:

1. Contact Rachel directly to discuss

2. Provide details about the transaction and your concern

3. Rachel will respond within 5 business days

4. If the issue cannot be resolved through direct communication, both parties agree to attempt mediation before pursuing legal action

 
Changes to This Policy
This Refund Policy may be updated periodically. Changes will be posted on this page with an updated date. Your continued use of This Life Divine's services indicates your acceptance of the current refund policy.
Material changes to the refund policy will be communicated to active clients when possible.
 
Questions?
If you have questions about this refund policy, what is refundable, or whether your situation qualifies for an exception, please reach out before booking. Rachel welcomes open conversation and wants you to feel clear and confident about the financial terms of your engagement.
Contact: [contact information]
 
Acknowledgment
By booking a session or purchasing services with This Life Divine, you acknowledge that:
✓ You have read this Refund Policy
✓ You understand that services are non-refundable once rendered
✓ You understand the 24-hour cancellation policy
✓ You understand that refunds are not issued based on outcomes or satisfaction
✓ You accept the terms outlined in this policy